MRSB Consulting Services shares some advice on how to get your team's best performance using a non-pushy approach
There are times in every business when your team could use some extra ‘get up and go’. As management, one of your most important challenges is to motivate your staff while not making them feel as if they’re being told to do something they might not want to do. Essentially, this is effective leadership at its best. And the benefits of a highly productive team cannot be understated; you get more work done, the outcome is of a higher quality and your business enjoys greater profitability and a stellar reputation to boot.
So what can you do to get your team performing their very best, while not coming across as a dictator? Here are a few ideas that are fairly simple to try and cleverly disguise your role as boss man or lady.
Find out what drives each individual to succeed
Ok, so you might not be able to do this if your team is more than 25 people strong. But even with larger groups there are ways of assessing what motivates them to do their best in the workplace. Discuss this with your team, either one-on-one or during informal group sessions. If you feel you would get better responses if staff were able to submit their thoughts in writing, distribute a questionnaire. You can either suggest motivators and see which ones apply (e.g. career development, work/life balance, praise from management), or leave the questions open-ended and see what comes up.
By understanding what motivates a group of people to give their best, you can take steps toward providing rewards or circumstances that fit these goals and preferences.
Give credit where credit is due
As an owner or manager, you might not need to hear that you’re doing a bang up job. Chances are, you already know it! For your employees, though, hearing the words can be a small but positive boost to their professional self esteem. Whether you give someone a pat on the back for completing a project in record time or congratulate them during your monthly meeting for their record sales numbers, the message won’t go unheard. It doesn’t have to be verbal either, if this isn’t your style. A small token of gratitude such as a gift card to the local coffee house relays the same message: ‘You rock!’
Lead by example
Have you ever had a boss who never seemed to be happy? Who radiated negative energy no matter how good things appeared to be? Yeah, most of us have. That’s why it’s important as a leader to raise the bar in terms of office attitude. As put by Glenn Llopis at Forbes, “Successful leaders create a positive and inspiring workplace culture. They know how to set the tone and bring an attitude that motivates their colleagues to take action.” The point isn’t to force a happy-go-lucky mantra down people’s throats, but to let your own, genuine positivity rub off on the people you work with.
Another aspect of leading by example is letting your team in on the excitement you personally feel when you win a client, launch a new product or achieve a 20% cost savings for the quarter. Rather than having the mindset, ‘They don’t need to worry about that’ or ‘They won’t care’, assume the opposite. Most people want to feel that they are part of something greater than their day-to-day tasks and responsibilities. They want to feel like they have a stake in the business itself, because their efforts are an important part of what keeps it going forward. This ties into our final recommendation...
Give employees a sense of control
When it comes right down to it, no one likes to be told what to do. Managers who hand their staff a pre-conceived list of items to be completed are doing just that, and might be missing out on a great opportunity. Chances are, your team has ideas about how things can be done differently, or even better. It takes the right work culture for people to feel like they can bring these ideas forward, and it’s up to you to make that culture flourish. Ask your team for ideas during meetings or via monthly emails. Encourage staff to come up with procedures and give them the freedom to go about their tasks or projects in a way that is conducive to their own style and pace (so long as deadlines are met!). They will feel as though they have some control over their work and in turn, will be more willing to put their best foot forward.
These are just a few tips for getting your team motivated. Sadly, there will always be employees who do not respond to positive reinforcement, rewards or a sense of responsibility. Paul Spiegelman at Inc.com wrote a helpful (and amusing) article on dealing with entitled employees here.
In many cases, a lack of motivation stems less from the people who seem unenthused to do their jobs at 100% than from general office culture and management style. Remember, change takes time, so put your patient hat on, try a new approach and see what happens. You might be surprised!
MRSB Group's Founding Partner, Shaun MacIsaac reflects on this week's celebration of small businesses
At MRSB Group we have been taking part in Small Business Week for a number of years, and this event never fails to pique our interest. It is the spirit of entrepreneurship and opportunity that resonates during the week’s events, and I am reminded of just how much our province has given to us as a group of entrepreneurs.
Like many Canadian businesses, our beginnings were modest. In 1977 my practice was Shaun MacIsaac, Chartered Accountant. I had a small office in Charlottetown and no partners or staff, but a small number of clients who valued my services and kept me going into my second year.
By 1981 we were MacIsaac & Younker Chartered Accountants and I was happy to have Colin Younker as my first business partner. Colin eventually went on to serve a term as Auditor General for Prince Edward Island, and I’m happy to say he is now back with us as a Senior Tax Advisor.
Between 1992 and 2006 we achieved many milestones, including the addition of four new partners, the launch of divisions in Tax, Consulting, Mergers & Acquisitions and Valuation & Litigation Support, and more than one change in location. We have been at our Queen Street address since 2004 and I love the bustle and energy that comes with being downtown, at the very center of our beautiful city.
What has always mattered most to us are our clients. I think the way we treat those we work with is a direct reflection on how we operate as a company – with respect, professionalism and an eye to the future of the business. These are the values that have driven us to succeed all these years, and which will ensure we don’t slow down anytime soon.
As we prepare our corporate booth at this year’s Biz2Biz Expo at the Charlottetown Civic Center, I will be thinking of all individuals and local businesses – large and small - who gave us their support and allowed us to transition into the team of trusted advisors we are today. For those of you just starting out in business, keep your head up, work hard and never forget the people who help and support you in reaching your goals.
“My fastest marathon to date is 2:54, but as I get older I think, ‘I haven’t run my fastest yet’. There aren’t many sports you can still improve your results at my age.” So says 40 year-old Chris Matters, who will be running the MRSB Marathon for the eighth consecutive year and has no plans of ending this streak anytime soon. President of Llink Corporation and a Principal with both MRSB Consulting Services and MRSB Mergers & Acquisitions, Chris says a demanding work schedule is partly what got him running in the first place.
“When you travel a lot you don’t always have time to look after your health. At the beginning, running was a way to keep fit while on the road. I soon realized that you are happier in all aspects of life and it promotes good sleep and makes you more alive both at home and work.”
When he began running in 2005 Chris was 232 pounds, about 60 pounds over his ideal weight, and was planning for his upcoming wedding, so he had plenty of reasons to get motivated. The Deltaware 5k run was his first official race in 2006 and that same year he signed up for the full marathon in PEI. It was a big challenge, but Chris says he remembers meeting fellow first-timer Edwin Gillis who shared his pace, and his pain, throughout the race. “It’s a good pain. It’s worth it!” says Chris. He and Gillis are friends to this day.
As the saying goes, ‘the shoe fit’, and soon Chris was increasing his time, speed and endurance. Within two years he had lost 62 pounds. His next goal was to compete in the Boston Marathon, for which the PEI Marathon is a qualifier. It took two more years, but Chris got his time down to 3:05, allowing him to register in 2009. He has since run in the 2011 and 2013 Boston Marathons, among others, totalling 16 marathons to date.
Of course, this year brought unexpected tragedy to Boston’s annual event. Luckily, both Chris and his wife Marie-Helen, who was there to give him support during the race, were safely removed from the scene by the time the attacks took place. Even so, Chris says that day had an impact on him. After he returned home and had processed the events in Boston, Chris decided he didn’t want to be an idle observer. Wanting to reach out to the City of Boston and the families affected, on behalf of Llink he donated $500 US to the One Fund Boston fundraising effort that gave the proceeds to families directly affected by the tragedy. “I’ve already signed up for next year, to support the people of Boston and the spirit of the Marathon.”
Now, this traveling man-turned-road racer can’t imagine life without his running shoes. He still finds time to limber up and run up to six times per week, either along Victoria Park’s scenic boardwalk or whichever European city his business travel takes him.
Closer to home, the Prince Edward Island Marathon has always been close to Chris’ heart since that first event. “I’ve never heard anyone be anything but positive. It’s my hometown, so I enjoy taking part with local runners and people I know. It’s also great for your family and friends to be there at the finish line cheering you on.”
We wish Chris and all runners the best of luck as they participate in the 10th anniversary of the Prince Edward Island Marathon this weekend.